Refund policy

At Plantmilk'r Limited we are so fussy on getting things absolutely perfect and are super confident that you will be 100% happy with your product. However, from time to time issues can arise, so we will make sure you as our customer are satisfied.

  1. We have a 7 day return policy, which means you have 7 days after receiving your item to request a return. Returns must be sent within 5 days of us accepting an initiated return.
  2. To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. 
  3. We offer a replacement on a faulty product. We must be contacted within 7 days of receiving the product.
  4. Inspection before return processing: Please note that your return is not processed until we inspect the item to ensure that it meets our return policy criteria. 
  5. If you would like to initiate a return, please contact our customer service team at plantmilkr@gmail.com with your order number and reason for return. We will provide you with further instructions on how to proceed. 
  6. When returning, we recommend using a tracked method of return delivery as we are unable to accept responsibility for lost return packages. You will be responsible for paying for your own shipping costs of returning the product.
  7. Refund process: If your return is approved, we will issue a refund for the purchase price of the product (excluding shipping costs) to your original payment method within 10 business days. 
  8. We do not offer refunds or exchanges for change of mind purchases.
  9. In the scenario an order is cancelled by purchaser, purchaser will be charged the payment provider fee and the cost paid by Plantmilk'r for shipping.
  10. We've poured time and care into making the Plantmilk’r reliable and high-quality. But if something does go wrong, please rest assured knowing you're covered with a 12 month warranty.


Missing, damaged or defective products
If your product arrived defective or damaged, please contact us at plantmilkr@gmail.com within 7 days of receiving the product and provide a photo of the damage. On confirmation of the defect or damage, we will arrange for the product to be collected, and the defective or damaged product will be replaced.